Refund policy

Refund & Returns Policy

At Grounded Valor, each item is prepared and offered with care and intention. Due to the nature of our products, all sales are final.

We do not accept returns or offer refunds for reasons related to personal preference, perceived effectiveness, or change of mind.

Damaged or Incorrect Items
If your order arrives damaged or if you receive an incorrect item, please contact us within 7 days of delivery at groundedvalor@outlook.com with your order number and clear photos of the issue. We will review the request and, if approved, provide a replacement or refund, as appropriate.

Shipping Issues
Grounded Valor is not responsible for delays or damage caused by shipping carriers once an order has left our facility. If a package is marked as delivered but cannot be located, please contact the carrier directly.

Exchanges
We do not offer exchanges.

If you have questions about an order before purchasing, we encourage you to reach out so we can help guide your selection.